kochartech

Customer Engagement Solutions

Customer experience is a consequence of customer engagement. We develop compelling solutions to interlock engagement to ensure better experience.

Customer Experience is the Key to business today !

KocharSoft brings one of the world’s largest repositories of knowledge-based Intelligent Self Care, Device Management & Proactive Knowledge-powered Solutions for Connected Consumers. We simplify technology for operators, enterprises, & consumers in the age of digital lifestyle with our managed service platforms and solutions.

Future Envisioned: Human Intelligence & Technology

While customers are moving from legacy voice support to newer digital channels of engagement, industries are transforming at hyper speed. With Technology designed to learn from Human Intelligence, KocharTech has been building digital solutions for over a decade, to empower businesses to stay a step ahead of competition.

Our Offerings

A complete set of solutions to manage a plethora of connected devices with device life cycle management, self-care solutions, database of support knowledge for agents and range of smart home solutions with E-Surveillance.

Knowledge Management
Solutions

An enterprise grade knowledge management platform that helps in findability of actionable information from an ever-increasing ocean of information to simplify customer management across all digital touch points.

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Work From Home
Platform

Remote working platform that is designed to manage team productivity and make exceptional experience for all - from agents and entrepreneurs to businesses and enterprises. The platform enables fully secure support operations from anywhere.

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Self Care &
Device Management

Device Management is the tool for telecom operators and enterprises to manage connected device challenges remotely. The platform helps in quick on-boarding process, ensuring seamless deployment for the customer to get started.

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IoT & M2M
Solutions

A unified platform to simplify adoption of connected device ecosystem with E-Surveillance for Enterprises with managed services advantage. With advanced analytical capabilities, businesses can centrally analyze their brand interacting with customer.

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Vodafone
Ooredoo
Airtel
ABA
Celcom
Close Brothers
CW
Etisalat
Kredivo
Khan-Bank
MTN
Munio
TM
VItas

Case Studies

71% reduction in cost per lead for a prominent BFSI player

Learn more    Learn More Our client is a consumer lending platform that gives users credit in a customised manner. It is a fintech startup that provides instant personal loans online and is focused on digital lending services while providing micro loans to indian consumers.

71%

Reduced Cost Per Lead (from INR 615 to INR 161)

INR 8.85

Million Annual Cost Saving by Client

INR 110

Million Disbursals

21% improvement in first call resolution of a telecom leader through our knowledge management solution

Learn more    Learn More Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company's key product offerings include 2G, 3G and 4G services with enterprise services including national & international long-distance call services.

90%

Call Quality Achieved

21%

Improvement in FCR Accuracy

30.5 Million

Hits on our Platform

33% increase in adherence to standard operating procedures of a popular fashion brand

Learn more    Learn More Our client is high street fashion brand meeting the ever-growing demands of clothing & fashion industry in India. Apart from specializing in woollen knitted garments; the brand deals in denims, trousers, t-shirts, shirts, sportswear, and more for men, women, and teens. Their products are available through 200+ exclusive brand outlets and 1300+ multi brand outlets across the country.

33%

Improvement in SOP Adherence

32%

Compliance Improvement in Store Setup Time

51%

Improvement in Stock Handling

Numbers That Make Us Proud

mn+

End Customers Served

+

Years of Experience

bn+

Transactions Handled on our Platforms

Deployments in 20 countries

Are you ready to transform your business?

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