Future Envisioned: Human Intelligence & Technology
While customers are moving from legacy voice support to newer digital channels of engagement, industries are transforming at hyper speed. With Technology designed to learn from Human Intelligence, KocharTech has been building digital solutions for over a decade, to empower businesses to stay a step ahead of competition.

Our Offerings
A complete set of solutions to manage a plethora of connected devices with device life cycle management, self-care solutions, database of support knowledge for agents and range of smart home solutions with E-Surveillance.

Knowledge Management
Solutions
An enterprise grade knowledge management platform that helps in findability of actionable information from an ever-increasing ocean of information to simplify customer management across all digital touch points.


Work From Home
Platform
Remote working platform that is designed to manage team productivity and make exceptional experience for all - from agents and entrepreneurs to businesses and enterprises. The platform enables fully secure support operations from anywhere.


Self Care &
Device Management
Device Management is the tool for telecom operators and enterprises to manage connected device challenges remotely. The platform helps in quick on-boarding process, ensuring seamless deployment for the customer to get started.


IoT & M2M
Solutions
A unified platform to simplify adoption of connected device ecosystem with E-Surveillance for Enterprises with managed services advantage. With advanced analytical capabilities, businesses can centrally analyze their brand interacting with customer.















Case Studies

71% reduction in cost per lead for a prominent BFSI player


71%
Reduced Cost Per Lead (from INR 615 to INR 161)

INR 8.85
Million Annual Cost Saving by Client

INR 110
Million Disbursals

21% improvement in first call resolution of a telecom leader through our knowledge management solution


90%
Call Quality Achieved

21%
Improvement in FCR Accuracy

30.5 Million
Hits on our Platform

33% increase in adherence to standard operating procedures of a popular fashion brand


33%
Improvement in SOP Adherence

32%
Compliance Improvement in Store Setup Time

51%
Improvement in Stock Handling
About the Client
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Key Takeways:
Numbers That Make Us Proud
mn+
End Customers Served
+
Years of Experience
bn+
Transactions Handled on our Platforms
Deployments in 20 countries